You carry out equipment maintenance for customers? TAG EAM/CMMS software offers the Maintenance-as-a-Service and field capabilities you need to better manage your customers’ most critical assets.
More and more manufacturers are relying on field maintenance services, also known as the Maintenance-as-a-Service (MaaS) approach, to address challenges related to scarcity of technical personnel to perform critical maintenance. Sub-contractors offer field maintenance services that leverage the power of MaaS software to carry out all their standard reactive and corrective maintenance as well as introduce preventative and predictive maintenance programs with/without IoT and connected equipment sensors.
TAG MaaS software is a full-featured maintenance management solution so that you and your customers can tap into a wealth of data regarding their assets, maintenance work, work order status, and all other maintenance operations. Give your customer access to centralized information on their equipment state of health, service request status, compliance information, and so much more.
TAG MaaS is built on top of the Microsoft Azure Stack, including Azure Map, allowing you to visualize where your personnel is at any given moment and optimally dispatch them to appropriate field service customers.
Create new opportunities to sell remote training and support services to your customers—and add an extra revenue stream to maximize your bottom line.
When it comes to rapidly responding to a customer service request, automating sending out bills and certifications, or receiving past-due alerts on certain tasks, TAG MaaS’s workflow with Office 365 integration will make sure you never miss a beat.
Build a solid field service and maintenance process for your customers’ equipment. Automate preventive maintenance and corrective maintenance for each asset or equipment subassembly. Centralize all relative documentation and information, including CAD designs, work procedures and safety instructions, in the system.
TAG Maintenance-as-a-Service software has a full set of accounting features that respect all international finance best practices and standards. You can use TAG MaaS as your ERP or our API to link to your preferred accounting system.
Your customers can securely access their information on TAG’s B2B portal to track or connect to their equipment and get real-time data on costs and maintenance. Customers can also carry out transactions on the portal to create work requests or order parts.
With TAG MaaS, your external service providers will be able to complete tasks on open work orders and automate the completion of the associated POs. This will simplify your accounts payable process with much less manual work.
Tracking your parts inventory in trucks, warehouses, or at a site comes easy with TAG Maintenance-as-a-Service software. It allows you to easily set up procurement accounts by location or work orders to ensure minimum stock availability. It will also automate stock replenishment based on business rules, such as location transfer, min./max. levels, reordering quantities, or lot for lot. TAG MaaS tracks the specific costs of serialized inventory handling. It also manages RMAs, core returns, rotables and loaners.
Technicians assigned to work order tasks can use TAG’s web portal or iOS/Android native app in the field to complete their work orders, including time, adding parts, inventory and supplies. They can also add meter information, comments and pictures, print work confirmations or related documentation, and capture customers’ electronic signatures. With the web portal, technicians have access to all important information on customers’ equipment.
Looking for the ideal Maintenance-as-a-Service solution? Discover how TAG MaaS can change the way you carry out equipment maintenance for your customers.
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